There are several activities typically associated with the role of a business analyst (BA) when planning for and working on projects. These activities encompass various aspects of project management and stakeholder engagement. Here is a breakdown of various key activities:

Requirements Elicitation and Analysis: BAs engage in discussions, interviews, and workshops with stakeholders to understand their needs and expectations. They identify, analyze, and prioritize requirements, ensuring that they align with the project’s objectives.

Testing vs. Bug Fixes: BAs collaborate with the project team to define testing strategies and plans. They identify test scenarios, validate requirements against test results, and analyze defects or bugs encountered during testing. They work closely with developers to understand and resolve issues, ensuring that the final product meets quality standards.

Customer Service and Ease of Use: BAs focus on understanding the end-users’ perspectives and ensure that the product or solution is user-friendly and meets their expectations. They conduct user research, usability testing, and user experience analysis to identify areas of improvement and propose enhancements to enhance customer satisfaction.

Security: BAs analyze security requirements and collaborate with security specialists to ensure that the project addresses potential risks and adheres to industry standards and regulations. They contribute to the development of security measures, risk assessments, and data protection strategies.

Documentation and Help Files: BAs are responsible for documenting project requirements, specifications, user guides, and other relevant documentation. They create comprehensive and user-friendly help files to assist end-users in understanding and effectively utilizing the product or solution.

Legislation: BAs consider legal and regulatory frameworks that impact the project. They analyze the project’s compliance requirements, such as data protection laws, industry-specific regulations, and accessibility standards. They collaborate with legal experts to ensure that the project adheres to these guidelines.

Meetings: BAs actively participate in project meetings, including stakeholder meetings, team meetings, and workshops. They contribute by providing updates, facilitating discussions, and resolving conflicts. They play a crucial role in ensuring effective communication and collaboration among stakeholders.

Communications: BAs are responsible for establishing and maintaining effective communication channels within the project. They develop communication plans, create reports, and facilitate information exchange among stakeholders. They ensure that project progress, requirements, and changes are effectively communicated to all relevant parties.

Training: BAs analyze training needs and develop training materials to facilitate the adoption and effective use of the project’s deliverables. They collaborate with subject matter experts to design and deliver training programs, user manuals, and interactive learning resources.

In addition to these activities, BAs may also be involved in data analysis, process modeling, business case development, risk management, and strategic planning. The BA role encompasses a wide range of responsibilities that aim to bridge the gap between business needs and IT solutions, ensuring successful project outcomes and value realization.

By engaging in these activities, BAs contribute to the overall success of the project by ensuring that stakeholder requirements are understood, translated into actionable deliverables, and effectively communicated to the project team. They serve as a crucial link between business stakeholders, project managers, and technical teams, facilitating collaboration and driving the project towards its goals.

By Morgan

CBAP and PMI-ACP with over 20 years of Project management and Business Analysis experience.