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Quality Circles – A tool for improving quality

Improving quality is critical for improving processes, products and services, and increasing stakeholder satisfaction.

A Quality Circle is a group of employees that regularly meets  for the purpose of identifying, recommending, and making process and quality improvements. The Quality Circle will assign a team leader who acts as a facilitator. The facilitator can be a different group member at each meeting. The group may use brainstorming, Nominal Group Technique, or other group techniques; however, Quality Circles discuss their work, anticipate problems, propose workplace improvements, set goals, and make plans. The can meet daily, weekly, or before, during, and after a project to implement and monitor quality improvement initiatives.

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