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5 things to know about job shadowing

Morgan T. Lee1. Job shadowing allows you to document activities by watching people do the activities. Detailed actions are often missed when people just telling you how to do things;
2. There are passive and active approaches to job shadowing;
3. There is a methodology to job shadowing: Observe, document, reiterate activities (in your own words), confirm activities, and update documentation based on feedback and additional observations;
4. Job shadowing can help you document the current state of a process and help identify business and project requirements; and
5. Job shadowing can help you observe workflow and activities, help identify process start and end points, inputs, outputs, phases, handovers, and stakeholders.

Posted in 5 Things, Business Analyst, Method, Tools.

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